For technical help with your computer or the sample question, please see our troubleshooting guide.

 

How much does E-CAP cost?
Should I prepare for the test?
I speak English as a second language. Will E-CAP be too hard for me?
I'm just a student. Is this test right for me?
Are my responses and score private?
Can I listen to my responses during the test or after I'm finished with the test?
What are the questions like?
If I make a mistake answering a test question, what should I do?
Who evaluates the test?
How does my score compare with other people?
How often can I take the test?
When will I get my results and how long can I view them?
I ordered only a score, but now I want to see the 20 page analysis report on my communication. Is it possible?
What happens if I experience a computer difficulty and cannot complete the test?
How does E-CAP differ from other tests?
I want to do web-based audio and video recording. Can you tell me what program you use to record over the internet?
Can E-CAP be used to check my child's language ability?
What is your cancellation and refund policy?

 

How much does it cost?

The E-CAP assessment product costs between $52-238, depending on the reports you select. Please check the pricing here. Most people who have taken E-CAP say that it is one of their best educational investments.

Should I prepare for the test?

E-CAP requires no preparation. When you take the test, you should be at your computer in a quiet place so that you can concentrate. As you take the test, stay relaxed and speak in your normal style for professional interactions. But please see our suggestions for preparing your computer for the test here.

I speak English as a second language. Will E-CAP be too hard for me?

E-CAP is designed to give accurate results for both native speakers and those who speak English as a second language. To take the test, you just need to have the ability to form sentences in response to questions about everyday work or job situations. If you have a strong foreign accent, we urge you to select the pronunciation diagnosis test option described here.

I'm just a student. Is this test right for me?

For years at school, you have probably received advice about your writing, or perhaps occasionally about some presentations you've made. But if you are like most students, you have never had expert, concrete feedback on your speech. E-CAP is an opportunity for you to find out about your speaking style and about the impression you might give to others, even in an upcoming  job interview. In fact, some schools use E-CAP for every entering student so that they can begin to work on their communication skills. You'll also be interested to know that the analysis report for E-CAP contains valuable advice for improving your score on standardized tests, such as the GMAT, MCAT, GRE, and other exams.

Are my responses and score private?

Yes. The test-taking environment is protected by industry standard SSL technology, and your responses are stored on our secure server and reviewed only by our staff. Our download of your responses is also password protected. Your score sheet and report can be viewed only through your password protected account in the E-CAP on-line portal. Read our privacy policy.

Can I listen to my responses during the test or after I'm finished with the test?

Due to strict security procedures at our server, it is not possible for you to review your responses. However, during the test, you can record your answers with an external device (but do not use your computer, because of soundcard conflict problems).

What are the questions like?

E-CAP uses a carefully selected library of questions on topics of general interest. No special knowledge or background is assumed. Some questions can be answered quickly (less than 15 seconds), while more complex questions allow you 90 seconds to respond. Many questions give you time to prepare, while others ask for your immediate reaction to the issue.

If I make a mistake answering a test question, what should I do?

We understand the anxiety and pressure that sometimes occur during a test. If you make a mistake answering a test question and there is still time remaining in the answer clock on the test screen, you should say you misspoke and then restart your answer. If you realize your mistake after you finished the question, just ignore the mistake and do your best on the next question. Our rating system has a standardized procedure for dropping non-representative responses or responses where there was a technical problem.

Who evaluates the test?

E-CAP is evaluated both by speech analysis technology and language experts.

How does my score compare with other people?

The E-CAP score range is from 2\0-100, and your score reflects a weighted average of your subscores in more than 275 distinct linguistic competencies. Most people receive a score between 50 and 100, with a median score of 75. Often a score can be negatively impacted by just a few consistent speech habits (such as frequent sentence restarts or lack of reasons to support opinions), which can be easily improved once you are aware of them, resulting in a higher score in another attempt at the E-CAP.

How often can I take the test?

You should wait at least three months before taking repeating E-CAP. After receiving your score and report, you will notice some communication skills that you can change quickly and easily (such as how you make your point or the reduction of verbal junk such as “uh”). Other skills (such as removal of a monotone, vocabulary expansion, or accent improvement) will take more time and practice to conquer. You may want to consider supplemental coaching for communication skills that are challenging for you to acquire.

When will I get my results and how long can I view them?

Within ten business days, you will receive an email notification that your results are available for viewing in the on-line portal. The score sheet will remain in your user profile for one year, while the analysis report and pronunciation profile (if ordered) will expire in 90 days. The E-CAP on-line learning resources linked to your reports may be viewed only when you have a current report. To regain access to the on-line resources, retake E-CAP and receive an updated analysis report for your current skill level. 

I ordered only a score, but now I want to see the 20 page analysis report on my communication. Is it possible?

No, you must order the report when you place the order for your test.

What happens if I experience a computer difficulty and cannot complete the test?

Before you take the test, confirm that your computer and microphone are functioning properly with the sample question. When you are ready to take the test, please choose a quiet place that will be free from interruptions, including phone calls. If you experience a computer difficulty during the test, contact us at support@e-cap.net with details of the technical problem, and if needed, we will issue you another UserID number. The UserID you receive at registration allows you to take E-CAP only once. If your recording environment results in poor quality audio or if you answer less than 60% of the questions, a technical failure scoresheet will be uploaded for the test.

How does E-CAP differ from other tests?

Most standardized tests and skill assessments provide only a score and crude outline of score components. E-CAP's rigorous, scientific assessment methodology analyzes more than 275 components of communication effectiveness. The companion advisory report provides a rich resource for skill improvement, and the optional pronunciation diagnosis gives expert appraisal of more than 50 separate English sounds.

I teach a language class and would like to use a similar test for my students. Can you help us?

E-CAP is based on a customized testing authoring and administration platform. It is available for licensing. Contact us for details at academic@e-cap.net

Can E-CAP be used to check my child's language ability?

E-CAP is designed for adults with a minimum of a high school education. A child's linguistic competencies should be evaluated in other ways, and you may find helpful guidance at your child's school.

What is your cancellation and refund policy?

After receiving your UserID and password, your purchase is complete and you have ten days to take the assessment at your personal link. You can take the test at any time or location you choose. Your UserID may be used only once. After ten days, your password will expire and we are unable to refund the test fee.

Note: The UserID you receive at registration is valid for only one administration of E-CAP.

If you purchase a coaching package purchase is completed after you click "Confirm Purchase." You agree to finish your training sessions within six months of the purchase date. We are unable to offer refunds for unused sessions. Coaching sessions should be scheduled at least one week in advance. If you need to cancel a scheduled coaching session, you must give at least 24 hours written notice to your coach. Sessions that are cancelled less than 24 hours before the scheduled training time will be considered one of your package sessions.

 

For complete information on our policies, read our terms and conditions.


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